Frequently Asked Questions about the Louvre Museum
How and when will I receive my tickets?
1. Booking confirmed
After completing your purchase, you will receive a booking confirmation email. If the tickets are nominative, you will always receive a form to complete your personal details by email, WhatsApp, and SMS. It is essential to complete it within 30 minutes of the booking in order to correctly issue the tickets.
2. Ticket delivery
Our delivery commitment is:
- Up to 24 hours before the visit for advance bookings.
- Up to 1 hour before the visit for bookings made less than 24 hours in advance.
Once the tickets are available, you will receive them by email and, additionally, we may send them via WhatsApp and/or SMS for your convenience. Furthermore, 24 hours before your visit, you will receive an automatic reminder through the same channels.
3. Exception: tours with in-person ticket delivery
For guided tours, tickets are not sent in advance, as they are delivered directly to the customer by the guide.
- Tickets are delivered at the meeting point on the day and time of the visit.
- The customer must go to the meeting point indicated in the booking confirmation email.
The type of tour purchased (digital delivery or in-person delivery) is clearly indicated in the booking confirmation email sent immediately after purchase.
Is the ticket to enter the Louvre Museum included in my purchase?
Tickets to the Louvre Museum are included in all our tours.
What should I do if I have booked a GUIDED TOUR of the Louvre Museum?
Your ticket includes details about the meeting point and the scheduled time for the guided tour. We recommend arriving in advance to ensure you can enjoy the experience without any issues.
What should I do if I purchased my Louvre tickets with an AUDIO GUIDE?
You will receive all the information by email. First, we will send you a purchase confirmation email. Then, you will receive a second email with access to your private area, where you can download your Louvre Museum tickets and, if selected, the audio guide.
What documentation do I need to access the Louvre Museum?
Louvre Museum tickets are nominative. At the museum entrance, you will be asked to present a physical and original identity document (ID card or equivalent) or passport. Failure to provide valid identification may result in denied access to the monument.
Can I bring my Musée du Louvre tickets in digital format?
You may present your ticket in digital PDF format on your smartphone, provided it allows proper reading of the ticket code and is not a screenshot or photograph. Please ensure that your screen is not damaged to allow correct code scanning. If you wish to present it in physical format, you must print it on A4 paper, one ticket per page, in good quality and double-sided.
Do children need tickets to enter the Louvre Museum?
All visitors, including minors, require a nominative ticket to access the Louvre Museum and must also present their identity document.
Can I change or cancel my Louvre Museum tickets?
Louvre Museum tickets cannot be modified or cancelled once purchased, so it is essential to correctly enter the name and select the desired date and time before completing your purchase. Tickets are non-refundable and non-changeable, as indicated on our website and accepted during the purchase process.
No exceptions are made for any reason (COVID, illness, work changes, or trip cancellation), as the conditions are established by the monument’s managing entity.
A refund will only be issued in the event of monument closure, in which case the amount will be automatically refunded using the same payment method.
No exceptions are made for any reason (COVID, illness, work changes, or trip cancellation), as the conditions are established by the monument’s managing entity.
A refund will only be issued in the event of monument closure, in which case the amount will be automatically refunded using the same payment method.
Can I exercise my right of withdrawal?
The right of withdrawal does NOT apply to this purchase, as explicitly established by the monument. Once the purchase is made, tickets cannot be cancelled or modified in any way, including date, time, or visitor name. Vouchers or additional services added to the purchase cannot be modified either.
Is it possible to eat inside the Musée du Louvre?
No, eating is not permitted inside the museum, corridors, or exhibition halls. However, there are several cafés and restaurants where you can stop to eat. Only water is allowed inside the museum.
Is there a cloakroom service at the Louvre Museum?
Yes, there is a free cloakroom service at the Louvre Museum. However, it is recommended not to bring suitcases or overly large backpacks. Maximum size allowed: 55 x 35 x 20 cm.
Is the visit to the Louvre Museum cancelled in case of rain?
No, your Louvre Museum tickets remain valid, as it is an indoor venue.
What happens if the Louvre Museum closes to the public?
Museum closures are scheduled and tickets are not sold on those days. If, due to force majeure, the museum closes and informs us at short notice, we may reschedule your visit or offer a full refund.
Are pets allowed in the Louvre Museum – Mona Lisa Museum?
No, animals are not allowed inside the Louvre Museum, except for guide dogs or therapeutic assistance dogs, provided that prior justification is supplied.
Can I enter the Musée du Louvre at a different time than the one selected during purchase?
No, Louvre Museum tickets are valid only for the specific date and time selected at the time of purchase. If you do not attend at the selected date and time, access at another time will not be permitted.
How long can I stay inside the Louvre – Mona Lisa Museum?
There is no maximum time limit for your visit to the monument.
How long does it take to visit the Louvre Museum and the Mona Lisa?
The average duration of a quick visit covering the most important artworks is approximately 2.5 hours. If you wish to explore the entire museum in greater depth, you may spend around 4 hours.
What is the best day to visit the Louvre Museum?
Mondays and Thursdays tend to be less crowded. The museum is closed on Tuesdays, and weekends usually receive a much higher number of visitors.
What is the most valuable artwork in the Louvre Museum?
The Louvre Museum is filled with artworks of great artistic and historical value, but the Mona Lisa by Leonardo da Vinci is considered the most valuable piece and the museum’s icon.
Are there restaurants in the Louvre Museum?
Yes, there are cafés and restaurants both inside the museum and in the surrounding gardens, where you can purchase food and drinks to enjoy on-site or, in some cases, take away and consume in designated areas.
What is the best time to visit the Louvre?
The museum’s opening time is the best moment to visit, as entering early allows you to enjoy less crowded spaces, especially in highly congested areas such as the Mona Lisa room. 3:00 p.m. is also a good time to enter, as many visitors are taking a lunch break or have already left the museum.